Privacy Policy

1. Introduction

Hairspring ("we", "our", "us") operates a watch repair workshop at 47 Nimmanhaemin Road, Suthep, Chiang Mai 50200, Thailand. This Privacy Policy describes how we collect, use, and protect information provided to us when you contact us or use our website at https://hairspringk.pro.

We take privacy straightforwardly: we collect only what is needed to communicate with you and deliver our services, we do not sell your data to anyone, and we store it only for as long as it is useful.

2. What Data We Collect

When you submit an enquiry through our contact form or contact us by phone or email, we may collect:

• Your name
• Email address
• Phone number (if provided)
• Description of the watch and service enquiry

When you visit our website, our hosting environment may collect standard server logs including IP address, browser type, and pages viewed. We use cookies as described in our Cookie Policy.

We do not collect payment card data on this website. Any payment is handled in person at the workshop.

3. Legal Basis for Processing

We process your personal data on the following bases:

• Consent — when you submit a form on this website, you agree to us contacting you in relation to your enquiry.
• Legitimate interest — maintaining basic operational records related to services performed.
• Contract — processing data necessary to fulfil a service you have agreed to.

4. How We Use Your Data

Your data is used to:

• Respond to your enquiry and communicate about your watch service
• Maintain a service record while your watch is in our care
• Improve the usability of the website (aggregated analytics)

We do not use your data for marketing purposes, do not share it with advertisers, and do not create profiles for targeting.

5. Data Retention

Contact enquiry data is kept for up to 24 months to allow for follow-up on multi-year service intervals. Service records connected to a watch repair are kept for up to 5 years for reference purposes. Website server logs are retained for up to 90 days. You may request deletion of your data at any time by contacting us at [email protected].

6. Third-Party Services

We may use third-party services including:

• Google Analytics — anonymised website usage statistics
• Google Maps — embedded map on the contact page (Google's privacy policy applies)
• Website hosting provider — server-level logging

We do not share personally identifiable information with any third party except where required to deliver the above services or by law.

7. Cookies

Our website uses cookies to maintain basic functionality and, optionally, to analyse site usage. See our Cookie Policy for full details and controls.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time (this does not affect processing already carried out)
• Object to processing based on legitimate interests
• Lodge a complaint with a relevant supervisory authority in your jurisdiction

To exercise any of these rights, contact us at [email protected].

9. External Links

Our website may include links to third-party pages. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

10. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from children. If you believe a minor has submitted data to us, please contact us and we will delete it.

11. Changes to This Policy

We may update this policy from time to time. Significant changes will be noted with a revised date at the top of this page. Continued use of our website or services after an update constitutes acceptance of the revised policy.

12. Contact

For any privacy-related enquiries:

Hairspring
47 Nimmanhaemin Road, Suthep, Chiang Mai 50200, Thailand
Email: [email protected]
Phone: +66 81 472 6093